Shipping policy


Order Processing


All orders are processed within 1–3 business days after payment is received.

 

Orders are not processed, packed, or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

 

Shipping Rates

 

Shipping costs are calculated at checkout based on your location and the weight of your order.

From time to time, we may offer free shipping promotions, which will be clearly advertised on our website.

 

Delivery Times

 

Estimated delivery times within Australia:


  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Delivery times may vary depending on your location and postal service delays.

 

Shipping Delays

 

While we do our best to ensure orders arrive on time, Petsintentions is not responsible for delays caused by:


  • Australia Post or other courier services
  • Weather or natural events
  • High shipping demand periods (such as holidays)

 

Incorrect Shipping Details

Please ensure your shipping address is correct when placing your order.


Petsintentions cannot be held responsible for orders delivered to an incorrect address provided by the customer.


Damaged or Lost Packages 

 

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery so we can assist in resolving the issue.


Please include:


  • Your order number
  • Photos of the damaged package or item (if applicable)


 

Contact

 

If you have any questions about shipping, please contact us at:

petsintentions2000@gmail.com